BOOK FAQ
Not necessarily. It's possible that the confirmation email got lost in your spam folder or was delayed for some reason. You can contact [email protected] to confirm if your order went through.
If the book you want is out of stock, you may be able to place a backorder for it or check back later to see if it becomes available. If the book you want is out of stock, you may be able to place a backorder for it or check back later to see if it becomes available.
Wrong items received will be replaced. You can contact [email protected] to request a replacement.
Unfortunately, we do not accept returns/exchanges. But wiithin fourteen (14) days of receiving your order, please email us at [email protected] if you have a problem with it (for example, you received a defective item or your order was damaged during delivery). We'll do our best to find a solution. Please make sure the subject line contains your order number.
PAYMENTS
We accept all major credit cards, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, and PayPal.
You may contact [email protected] for the refund policy in place that outlines the conditions under which refunds may be provided.
SHIPPING
Certainly! We offer the option to purchase products from our website. Shipping costs are determined based on the weight of the items and the destination, which will be calculated after you checkout. You will have the chance to review the total cost of your order, including shipping, before finalizing the purchase.
Shipping times vary depending on the destination, shipping method, and availability of the item. But standard shipping can take up to 7-14 business days.
You may contact [email protected] for the shipping details of your order.
DOWNLOAD & SIGN IN
For all purchases, you should get an email with log-in details that will let you sign in at the eBassGuitar Membership Area.
If said emails aren't in your main inbox, please check your email's spam or junk folder as these messages tend to get redirected.
If you can't find these emails at all, please contact [email protected] and we’ll do our best to help