Frequently Asked Questions
CLICK HERE FOR INSTRUCTIONS TO RESET OR CHANGE YOUR PASSWORD
Bass Lab PLUS Membership Questions
How do I modify, access or cancel my Bass Lab PLUS subscription?
If you wish to check the status of your Bass Lab PLUS Membership just log into our Customer Hub using the email address you used to purchase. All the information you require will be inside there. Here's the link: Access The Customer Hub
If you wish to cancel your Bass Lab PLUS Membership subscription please email our friendly support team on [email protected] and we'll get that processed for you.
Can I adjust my subscription settings directly inside PayPal?
Yes you can... however we respectfully ask you to not touch them. The reason being the slightest change can cause access issues on our website. It's a delicate ecosystem! If you wish to modify anything in PayPal please contact our support team and we will do this for you. Thank you in advance for this!
What are the membership options available?
You can join the Bass Lab PLUS as either a yearly or monthly member. We encourage you to join as a yearly member because time and time again we have students achieve extraordinary results when they focus over a longer period of time. You will also be able to get up to 4 months FREE too.
Please contact our support team on [email protected] if you wish to discus which plan would be right for you.
I'm on a monthly plan, can I swap to yearly?
Yes! Just contact our support team on [email protected]. We'll also ensure you get given a loyalty discount too!
I've purchased an eBassGuitar product or course and it hasn't arrived...
The common reason for this situation is there is a typo in the email address you have used to purchase and so easily done. If you are missing a product you have purchased, please firstly check your Spam & Promotions tab in your email client, then contact the eBassGuitar support team on [email protected]. Please supply as much information as possible so we can hunt down your purchase and get you grooving as soon as we can.
I bought a course/signed up for a membership. Where's my password?
All passwords are sent via email and directly associated the email address you used to purchase the product. If it has arrived please check your spam or promotions tab in your email client. If you're still stuck please contact our support team and we'll get this sorted for you. [email protected]
Can I access the lessons I purchased any time I want?
Yes - 100%. You get 24/7 access via the eBassGuitar website. Just login and get learning - simple as that.
Will I get mailed a CD/DVD for the course?
All of our courses are online so you access them 24/7 wherever you are in the world.
Course Questions & Download Questions
If a course is called " 30 Day... will I be able to access it after the 30 day period?
Absolutely. If you purchase an eBassGuitar product you get life time access to it. If you purchase a Bass Lab PLUS membership you get unlimited access to the course for the duration of your membership.
You are also under no obligation to take the course in 30 days either. Everything is self paces and designed to work around your schedule.
A download I requested hasn't arrived...
If you've requested one of our many bass guitar downloads and it hasn't yet arrived please firstly check your spam and promotions tab in your email client. If you still have no luck please contact our friendly support team and we'll get it sent out to you.
Questions For James
Does James offer private Skype lessons?
James has a super busy schedule but does take on a few Skype students every so often. You need to be hungry, committed and prepared to put the graft in! If that's you... fill in the contact form below and let me know 'why you want to study with me' and 'why now' and we'll go from there.